Mission Accomplished

When I worked in the shop at Wright Patterson AFB in Ohio my boss had indicated how it would be nice to have a floor mat next to the back door to keep people from tracking snow, mud, and water across the shop floor after they came in from outside. He mentioned how there were probably 30 mats in the building across the street and we had none. I went across the street and gathered up one of the mats and laid it in front of our shop door. One day that back door flew open and a guy reached in and took the mat. I yelled out asking the guy what he was going to do with our mat. He replied, "Put down a clean mat". Every week after that we got a clean mat laid by our back shop door.

Space Facilitator

Managed space for existing and new hires moving into the Marketing area of LexisNexis. Interfaced with vice presidents, directors, managers, and leaders in order to facilitate seating capacity for employees. Reported directly to the North American Legal Marketing Vice President.

Centers Of Expertise (COE)

Both as a Consultant and Senior Consultant in the technical area for LexisNexis proprietary software I served on Centers Of Expertise (COE) as a member and as a COE Lead. The purpose of the COE was to provide updated and historic information about proprietary LexisNexis software to technical customer service representatives so they could handle calls coming in from customers. COE members attended meetings with software developers on existing and soon to be released software in order to capture the information necessary for customer service reps to handle calls from customers. The information would be released in formal classroom training sessions and then stored in a knowledge base for customer service reps to use during calls.

Dedicated Trainer of Proprietary Software

I spent over a year performing training as a dedicated trainer in a classroom environment teaching LexisNexis Technical Customer Service Representative new hires proprietary software. The training included an overview, specific technical characteristics, installation/removal and troubleshooting techniques in order to handle customer calls when the customer called and asked for help with the software. There were multiple versions of DOS, Windows, Unix, and internet browser software packages that I taught. These versions were installable on stand alone and network computers and connected to LexisNexis via modem, private node, and/or the internet.

Computer Skills

LANGUAGES

ASP
HTML/DHTML/XML
VB Script
Java Script
ASP ScriptShell, C, Bourne

DATABASES

SQL Server 2000-2003
UNIFY 2000, Oracle

OPERATING SYSTEMS

Windows NT, 3.x, 95, 98, XP
Windows 2000 ServerUNIX, VMS, DOS, Macintosh


SOFTWARE/OTHER TECHNOLOGIES

Blackboard, Web Course-in-a-Box
Document Management Systems
Microsoft Visual Studio .NET 2003
Microsoft SQL Enterprise Manager v8.0
Macromedia Dreamweaver v8.0
Microsoft FrontPage (All Versions)
Microsoft Office (All Apps/Versions)
Interwoven Teamsite, WebTrends

Awards, Training, and Education

Active Server Pages, 8/27/04
Oracle Developers Course, 10/2/92
Oracle SQL Plus, 6/15/92
Oracle Language Fundamentals, 3/6/96
PL/SQL Coding Techniques, 3/7/96
dBase IV, 9/22/92
Harvard Graphics, 10/10/90
PerForm Pro Filler, 5/7/93
Fuzzy Logic, 10/10/93

Please visit my awards, training, and education web site for further details.

Memberships and Associations

Life member of the American Legion.