Dedicated Trainer of Proprietary Software

I spent over a year performing training as a dedicated trainer in a classroom environment teaching LexisNexis Technical Customer Service Representative new hires proprietary software. The training included an overview, specific technical characteristics, installation/removal and troubleshooting techniques in order to handle customer calls when the customer called and asked for help with the software. There were multiple versions of DOS, Windows, Unix, and internet browser software packages that I taught. These versions were installable on stand alone and network computers and connected to LexisNexis via modem, private node, and/or the internet.