Online Course Materials Product Manager

Provided product management and support for electronic web course services for the law school market. Facilitated transition to LexisNexis Web Courses powered by Blackboard. Coordinated development of new features and functions of LN Web Courses. Developed and delivered documentation and training to LexisNexis Customer Support and law school sales force. Interfaced with LN Product Development, third party contractors, and internal resources to maintain a competitive edge over competition. Performed system administration for development and production installations and ensured an overall availability rating of the production system well over 99%. Monitored, evaluated, and resolved customer reported problems. Communicated directly with law school faculty end users when necessary to ensure customer satisfaction.